Privacy Policy

Last updated: 12 August 2026

MachParts Global ("we", "us"), operated by WUHAN SUNFULL, provides aftermarket parts information and sourcing support for business buyers. This policy explains what the website records when you contact us and how that information is used.

Information we collect

Each website inquiry asks for four items: customer name, email, Tel / WhatsApp and message. The message may include product codes, model or OE numbers, quantity, destination and other information you choose to provide. The system also records the source page, product code when available, submission time, IP address, browser user agent and referrer for security, routing and conversion measurement.

Inquiry security and abuse prevention

To protect buyers and our mailbox from automated or repeated abuse, the inquiry service uses a short-lived, one-time security token and reviews a limited set of technical and submission signals. These may include form activity, request timing, repeated submissions, source context and patterns associated with unsolicited advertising or automation. The service can route a request for manual review or suppress an email notification while retaining the submitted inquiry for authorised staff to review.

Security records use keyed hashes for selected network and contact indicators so related abuse can be counted without storing the original security token. A restricted, shortened sample may be retained with the security record to explain a decision and correct false positives. These records are separate from the buyer inquiry list and are not sent to analytics providers.

How we use it

We use the information to respond, ask fitment questions, review compatibility, prepare a quotation and coordinate packing or logistics. We do not sell personal information. Relevant product requirements may be shared with suppliers, logistics providers, email providers or other service providers only when needed to handle the inquiry.

Cookies and analytics

The public inquiry flow records first-party operational events such as form starts and successful submissions. The protected admin area uses a necessary session cookie for authentication.

With your consent, we use Google Analytics 4 to understand page usage and measure actions such as inquiry starts, successful inquiry submissions (generate_lead), and WhatsApp clicks (whatsapp_click). Analytics is not loaded until you accept analytics cookies. We do not send inquiry form content, names, email addresses, phone numbers, or WhatsApp numbers to Google Analytics. You can reject analytics or change your choice at any time using the Privacy settings control on the site.

Data retention

Inquiry records are retained for as long as needed to answer the request, maintain normal B2B follow-up records, meet legal or security obligations and resolve disputes. Security tokens and abuse aggregates are normally removed after 90 days unless a longer period is needed to investigate active abuse or comply with a legal obligation. Records that are no longer needed are deleted or anonymised by the site operator.

Your rights

You may ask to access, correct or delete information you submitted. Send the request through the contact / RFQ page using the same email or Tel / WhatsApp so the record can be identified, or email [email protected].

Changes

We may update this policy from time to time. The date above reflects the latest revision.